Refund policy

Return Policy and Cancellation

We have a no return policy as all items are made to order.

If you have placed an order with us, you can cancel the order up to 48 hours before delivery time as specified at the time of ordering and we will issue a full refund.

It can take 5-7 business days for the refund to reflect in your account.

To raise a concern, you can contact us at:

xtraordinary@kotawalagroup.com or WhatsApp us at + 91 9999994847.

Damages and Issues

If you spot any kind of damage or issues with the product upon delivery, please contact us immediately to report the issue.

Upon inspection of the incident, if the fault is because of us, we will be offering you a replacement of the same.